A front desk lead acts as the face of an organization, being the first point of contact for visitors. This includes updating guest information, tracking room assignments, and. Date-stamp, sort, and rack incoming mail and messages. 97 per hour. The second most common hard skill for a desk clerk is front desk appearing on 14. Their duties include greeting customers and helping them find specific products within the store, taking inventory of. 00Bright Outlook Updated 2023. 497. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. 10%. These may include the following: • Prepare financial spreadsheets and create presentations. describing tour points of interest escorting individuals or groups on tours. Provide front desk training. Related: 15 Jobs in Adventurous Career Fields. Taking and delivering messages. Terrific attitude and willingness to collaborate as. Local History. Meeting new people, sharing their knowledge and enthusiasm for a place, and being on the go– tour guides and travel guides introduce groups and individuals to places of interest and travel experiences. 00: Training and. 00 per day that you stay. What Contexts does a Tour Escort work under? Deal With External Customers - How important is it to work with external customers or the public in this job? Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Here are examples of responsibilities from real clerk specialist resumes: Manage orthopedic accounts regarding payment posting through IDX medical systems. 2433. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Furthermore, 4. Tasks you might complete in a day. Front desk agent. Comfort level with phone communications. No degree required. Also called: Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor. Brandon is a college freshman who dreams of managing a chain of national hotels. A. The average salary for a Tour Guide is $21. Set up online profiles to advertise your services. I have also been responsible for the direction of demonstrations using Wi-Fi. Examples may include: 39. Scheduling meetings for employees. Avoid superlatives: remove gender bias by steering clear of over-the-top language, like “rock star,” “ninja ,” or “world-class”. A few of the main duties of a front desk clerk are taking any reservations, answering any guest questions, recommending local attractions to guests, and answering any phone calls. They may also earn additional compensation in the form of tips. Write in the second person: use the pronoun “you” to help tour guides see themselves in the role when reading the job description. Train and update staff skills. High School Diploma, 35%. Office clerk responsibilities. Imagine a customer can't afford the package you suggested. 28. Three common desk clerk soft skills are. Nurse Practitioner. 2:30. Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required. A booking clerk works at either of these venues and helps in the sales and. Desk Clerks provide a welcoming and supportive environment for THC tenants to call home! $22. Keep records of room availability and guests’. Travel Agent responsibilities include: Planning and selling transportations, accommodations, insurance and other travel services. 15%. Knowledge. A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Juliana is the head cook in a school cafeteria. Tour guides inform, interpret, educate, interact and communicateView an Occupation Profile for Hotel, Motel, and Resort Desk Clerks. Describe tour points of interest to group members, and respond to questions. 00:. Front desk agents earn the highest pay from the hospitality industry, with an average salary of $30,854. 66 per hour. $23,400. Solid team player with a great positive attitude. Ensuring the food order is made correctly by kitchen staff and looks presentable for guests. 82 per hour. Learn about the missions, responsibilities, and arts for A Tour Guide. Some salaries range from $7. Desk clerks may also assist with cleaning and maintaining the premises around their desk or station. Resumes from both professions show that the duties of each career rely on skills like "customer service," "front desk," and "conduct tours. 3. Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects. 2% of resumes. Step 2: Develop front desk clerk skills. They handle all logistical aspects of a tour, such as booking tickets and. 00. Maintain positive ongoing relationships. Informing customers about the itinerary for each tour. Duties vary by size of the hotel. Their duties can include scheduling meetings and appointments for clients, colleagues and managers, greeting clients or customers when they enter the building and entering customer or clients'. How to become a desk clerk in 6 steps: Step 1: Explore desk clerk education. Study with Quizlet and memorize flashcards containing terms like Click this link to view O*NET's Tasks section for Advertising and Promotions Managers. Tour Guides and Escorts39-7011. Thinking Critically —Using logic and reasoning to identify the. Arrange tours, taxis, or restaurant reservations for customers. Robert handles money in a casino. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Their primary duties include budget planning, financial reporting, record-keeping, and managing incoming and outgoing funds. answering phones. These clerks often administer private information, so integrity is an essential quality in this field. For instance, an office clerk working at a hospital. Informing customers about the itinerary for each tour. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Waiter / Waitresses generally have the following duties and responsibilities: Greeting guests and taking drink and food orders. 2:30. Arrange tours, taxis, or restaurant reservations for customers. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages,. Individuals can find, search, or browse across 900+ occupations based on their goals and needs. About government. They provide historic information, tell engaging stories and stop to highlight places of interest along the way. It is a systematic process in which the front office accounting staff identifies, records, measures, classifies, verifies, summarizes, interprets, organizes, and communicates financial information for a hotel business. Plan, schedule or supervise the work of other employees. Front Desk. Secretary. For information about jobs, training, career resources, or unemployment benefits call: 1-877-US2-JOBS (1-877-872-5627) or TTY 1-877-889-5627. Today, tour guides have become one of the most significant elements of tourism industry's success (Rabotic, 2010). Three common hotel desk clerk soft skills are communication skills, integrity and interpersonal skills. 00 Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop; 39-3093. Some of the functions the Customer Service Associate will perform: Embodies our values: Serve Others and Own It. High School Diploma, 31%. 2:30. Get started by entering a keyword for a career, a job title, or a type of work in the box below. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Select the pathway that the career fits in. 2:30. Describe tour points of interest to group members, and respond to questions. 39-7011. Usually, clerks occupy front desks in offices and buildings where they might greet visitors and oversee office happenings. Personal Assistants perform a variety of administrative tasks for an individual. 3) Keep records of room availability and guests' accounts, manually or using computers. : $11. Lodging. We use cookies to better understand how you use our site and to provide ads and other offers. Last updated: September 27, 2023. 4% of hotel clerks have this skill on their resume. Step 4: Get front desk clerk certifications. 1,2,5. Critical thinking skillsJust like any other job, you will need certain know-hows to excel at your job. 00: Human Resources Assistants, Except Payroll and Timekeeping. An Office Clerk’s most important duties and responsibilities include: Answering phone calls and rerouting to the appropriate office, as necessary. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. If you want to land a job as a front desk clerk, you need to have a well-crafted and targeted resume. Help with daily time management. An office clerk is an administrative professional who performs a variety of general office tasks such as typing documents, answering phone calls, filing records and entering data. Feng leads walking tours in a city. Step 2: Develop desk clerk skills. Answer questions and address complaints. Knowledge. An entry-level Tour Guide with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of ₹250,000 based on 11 salaries. 2:30. Occupational Employment and Wages, May 2021 43-4081 Hotel, Motel, and Resort Desk Clerks. View an Occupation Profile for Tour Guides and Escorts. For example, they're 0. Some of the jobs titles that a front desk clerk could grow into are hotel manager and general manager. 7% of resumes. 9,600. Juliana is the head cook in a school cafeteria. A front desk officer or a receptionist is a professional responsible for various administrative duties in an office setting. arrange entry to places such as museums, government buildings and exhibitions. Used skills such as memorization and recitation while staying in a cheerful. Step 3: Complete relevant training/internship. Date modified: 2019-03-01. What do Tour Guides do? Read A Visit Guiding mission description real meaning. Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. The average national salary for a unit clerk is $22. O*NET OnLine provides detailed descriptions of the world-of-work for use by job seekers, workforce development and HR professionals, students, developers, researchers, and more. 27 per hour. The desk clerk may answer a stream of questions from the guest while performing these tasks, which could include questions about hotel policies on a variety of topics, such as swimming pool hours. ALA JobLIST Customer Support: 1. Sorting mail and distributing it to the relevant employees. They may also perform their duties by communicating with employees or customers over the phone, via email or using a chat box over the computer. Ability to do light maintenance in make ready units. Delivering food from the kitchen to the guests. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Three common hotel clerk soft skills are communication skills. Arrange tours, taxis, or restaurant reservations for customers. Tour guides’ salaries vary depending on their level of experience, the company size and the type of tour being conducted. Most desk clerks achieve a similar degree level compared to front desk agents. Coordinate and organize paperwork and flow to and from the Distribution Center. A manager is expected to handle guest complaints and schedule training for front desk staff. Ensuring the office runs smoothly. 01/hour)A tour operator is a hospitality professional who organizes tours and provides support to customers during trips to help them have positive experiences. 7% of campus tour guides have this skill on their resume. Hotel, Motel, and Resort Desk Clerks: 2021: 43-4161. Or, click "List of Occupations" to select from a list of careers. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: 1. Related Careers: Compare the job duties, education, job growth, and pay of information clerks with similar occupations. Example: “I have worked with scanners, printers, copiers and computers. Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. Book keeping, check ins, paperwork, PowerPoint, enter information into database. Hotel Desk Clerks: If the clerk gets you a free upgrade to a better room or a free cot a $10 gratuity is reasonable. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Arrange tours, taxis, or restaurant reservations for customers. I have experience dealing with all types of customers, including difficult ones. Their duties include organizing inventory for easy retrieval as new orders come in, reviewing incoming and outgoing shipment schedules to maintain productive. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. 00 Cashiers; 39-6012. Generally, the process is: The guest arrives and heads to your reception/front desk. Organized and methodical in carrying out job duties. The agent's duties include making reservations, answering. In the simplest form, a front office account resembles English alphabet ‘Block-T’. 1. Common Tasks for Tour Guides and Escorts± Describe tour points of interest to group members° and respond to questions± Escort individuals or groups on cruises° sightseeing tours° or through places of interest such as industrial establishments° public buildings° or art galleries± Conduct educational activities for school children± Research various topics° including site history. Large groups and tour buses can be particularly challenging, as they require organization, accuracy, and excellent communication skills to ensure a smooth check-in experience. In the future, please use 39-7011. The Customer Service Associate is responsible for executing all office operations. 2:30. Cashier Job Description: Top Duties and Qualifications. Department of Labor, Employment and Training Administration. 00 hourly; Full-Time and On-Call Positions; Schedule: Schedule varies by position. 1. Office clerk duties. Historically, the tour guide profession can be considered one of the oldest professions, as tour guides have been around for two and a half thousand years. Sample of reported job titles: Art Museum Docent, Discovery Guide, Docent, Guide, Historical Interpreter,. You can find even more hotel clerk responsibilities below, including:. A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. A few skills overlap for tour guides and museum attendants. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Find salaries, employment projections, typical training, job duties and more for any occupation. Concierge duties and responsibilities. Like all adventure guides, two chief priorities of an ATV guide are ensuring both the safety and enjoyment of their guests. Note that common tasks are listed toward the top, and less common tasks are listed toward the bottom. A Shipping Clerk, or Shipping and Receiving Clerk, is responsible for preparing outgoing shipments and receiving incoming shipments.